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User Guide

Shipping Fee

Within Japan: Nationwide flat rate of 880 yen.
Free shipping for orders over 11,000 yen (tax included) Shipping company: Kuroneko Yamato

Shipping to overseas destinations

We can also ship to overseas destinations. If the delivery destination is overseas, shipping fees will be calculated accordingly. Usually, the item will be shipped by DHL.

Payment Method

A: Bank transfer (please bear the bank transfer fee): Payment must be made in advance by Mitsubishi Tokyo UFJ Bank, and the item will be shipped after payment has been confirmed.
We will send you an "Order Confirmation Email" containing the amount, bank account details, and due date for the transfer. Please check this information before making the transfer.
(Note) If payment is not confirmed within one month after the order confirmation email is sent,
We apologize for the inconvenience, but please note that we will ship the item by cash on delivery.
B: Cash on delivery (COD fee: 330 yen (tax included))
When the product is delivered, you can pay by cash or credit card.
Please pay directly to the delivery person of Yamato Transport.
■Credit cards accepted■
"VISA", "JCB", "Master", "Orico", "Saison", "AEON", "OMC", "KC", "Life"
C: Credit Cards ■Credit cards that can be used■ "VISA", "JCB", "Master", "Discover", "American Express", "Saison"

Exchange and return policy

We do not accept returns or exchanges for ready-made or custom-made products due to customer convenience, except for cases such as tears or incorrectly sent products.

About gift wrapping

Ready-made product: It is already packed in a "rice bag package" so it can be used as a gift as is.

Semi-custom order: You can optionally add a box (+440 yen).

Production days

Semi-custom aprons take approximately two weeks to make.
Fully custom-made aprons will take approximately 2 to 3 weeks to be completed after the design is finalized.
*If the quantity increases, the delivery date will change, so we will inform you separately.